Frequently Asked
Your Questions Answered
Take a look below at our Frequently Asked Questions
Can’t find the answer to your question?
Contact us, we will be more than happy to answer any queries you may have.Â
COVID - 19
Please visit www.dhhs.vic.gov.au/ for current COVIDsafe measures
Gift Cards
Funtopia eGift cards can be purchased online and sent direct to the lucky recipient or to your inbox for printing at home.
Funtopia Gift Cards are valid for 3 years from date of purchase and can be redeemed online and in store.
No, you are not required to use the full amount of your Funtopia Gift Card in one visit. Any remaining balance will be returned to your card after each transaction.
No, Funtopia Gift Cards are only valid for the store they were purchased from and cannot be used in other Funtopia locations (i.e. you can’t use a Funtopia Carrum Downs Gift Card at Funtopia Maribyrnong).
General
Our standard trading hours are:
Monday      9am – 5pm
Tuesday      9am – 5pm
Wednesday   9am – 5pm
Thursday     9am – 5pm
Friday        9am – 6pm
Saturday      9am – 6pm
Sunday       9am – 6pm
Funtopia Cranbourne 21/398 S Gippsland Hwy, Cranbourne North VIC 3977. Find us on Google Maps
Funtopia Carrum Downs: 586 Frankston-Dandenong Rd, Carrum Downs VIC 3201. Find us on Google Maps
Funtopia Maribyrnong: 98 Hamstead Rd, Maribyrnong VIC 3012. Find us on Google Maps
Funtopia Prospect:Â 259-269 Main N Rd, Sefton Park SA 5083. Find us on Google Maps
Yes, we have plenty of free, off-street parking spaces available.
No, we will be able to search your name on our system upon arrival.
Yes, we have free, high-speed Wifi available for all visitors to Funtopia. Please ask our front desk staff for more details.
Yes, we have a baby change room, high chairs and a spacious toddler arena to keep your little ones safe and entertained.
Yes, our centre is fully air-conditioned in summer keeping you cool and heater to keep you cosy in winter.
We always recommend booking online to avoid sad faces. For weekend, public holiday and school holiday visits, bookings are essential to secure your session.
Climbing
Climbers must be 5 years and over to participate in our standard Climbing World sessions.
For safety reasons, all climbers must be under 120kg.
Sessions start on the hour with a 15 minute safety briefing followed by 1 hour in our climbing arena.
Yes! Funtopia has one of the world’s most innovative, advanced and safest climbing arenas. Check out our safety features here.
We recommend wearing pants or shorts. Closed-toe shoes are a must for Climbing World. Socks or Funtopia grip socks are required for Playground World.
Yes, climbing isn’t just for kids! We love seeing adults joining in the fun and have a range of walls to suit all levels. Please note, all climbers must purchase a ticket online prior to arrival at Funtopia. Book Now
Playground
On weekdays during the school term our playground passes provide all day, unlimited play.
On weekends, school holidays and public holidays sessions are capped at 3 hours.
Playground World is designed for children aged 1Â year and over
Toddler World is restricted to children 3 years and under
Yes, socks are required for both adults and children entering our playground areas. If you forget your socks, they can be purchased from the front desk.
Yes! Parents, carers and spectators receive free entry to Funtopia.
Birthday Parties
We require a minimum 8 guests for all birthday parties at Funtopia.
A deposit of $100 is required to secure your party date and time.
To book, please email or click here and our expert party team will help you plan your funbelievable event!
Due to multiple parties being scheduled on one day, use of your private party room is strictly limited to 1 hr 30 minutes for Playground World and 1 hour 45 minutes for Climbing World.
Guests can book either a Climbing World Party or a Playground World Party. To view inclusions for each package plus add-ons available, please visit our Birthday parties page
All climbers are required to wear sneakers or closed-toe-shoes. We also recommend participants wear shorts or pants as they will be harnessed.
If you upgrade your party to include playground access, please remember that all adults and children are required to wear socks.
Climbing parties are for children aged 5 years and over.
Playground parties are for children aged 1 year and over.
Yes, you are welcome to decorate the party room but we do request that only Blu Tac is used and that no glitter, sparkles, confetti or silly string be used.
Lolly bags are available to purchase for $3.50 each.
Birthday cakes are not included in our standard packages. You’re more than welcome to bring your own birthday cake from home or you can pre-purchase an ice-cream cake from us for $25 (serves 12 guests).
We supply candles free of charge or you can bring your own if you prefer. Please note that sparklers are not permitted due to fire danger.
Yes. We recommend adding some food for your adult guests and have a great range of savoury and sweet platters available for purchase prior to event. Click here to view options and pricing.
Yes, we run a commercial kitchen so we can tailor platters to suit any dietary requirements provided we’re given enough notice.
We do not allow any outside food or drinks, with the exception of baby food, children’s drink bottles and your birthday cake.
We sure do! You can pick up a hard copy version from the front desk of Funtopia or download your invitations from the booking confirmation email you will receive.
Private Events & Functions
Yes, Funtopia can be hired by individuals, organisations and community groups. For more information, visit our Private Hire page
Private function bookings give you exclusive access to our facility for 3 hours. We’re also happy to accommodate longer events.
Of course! Our team takes care of all of the party organising and cleaning so that you can sit back, have fun and enjoy your party with your guests.
To book a private event, please visit our contact page and submit an enquiry.Â
Yes, in order to secure your preferred date and time we require a deposit of $300.
Yes, we are fully licensed venues.
If you cancel your party more than 2 weeks before the event, you will have the choice to re-book another date (within 6 months) or use the amount of your deposit in store credit with us.
If you cancel within 2 weeks of your party, your deposit will not be refunded.
We ask that you settle your account upon arrival at Funtopia for your party.
We sure do! You can pick up a hard copy version from the front desk of Funtopia or download your invitations from the booking confirmation email you will receive.
No, unfortunately we do not allow external food or drinks to be brought onto the premises.
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