Frequently Asked Questions
How do I buy a Funtopia Gift Card?
Funtopia eGift cards can be purchased online and sent direct to the lucky recipient or to your inbox for printing at home.
Standard gift cards can be purchased in store from the front reception desk.
Do Funtopia Gift Cards have an expiry date?
Funtopia Gift Cards are valid for 3 years from date of issue and can be redeemed online and in store.
Do I have to use the full amount of my Funtopia Gift Card in one visit?
No, you are not required to use the full amount of your Funtopia Gift Card in one visit. Any remaining balance will be returned to your card after each transaction.
Can I use Funtopia Gift Card at all Funtopia locations?
No, Funtopia Gift Cards are only valid for the store they were purchased from and cannot be used in other Funtopia locations (i.e. you can’t use a Funtopia Maribyrnong Gift Card at Funtopia Carrum Downs).
Is Funtopia Maribyrnong open?
No 🙁 Due to current state government restrictions Funtopia Maribyrnong is temporarily closed.
Where is Funtopia Maribyrnong located?
98 Hampstead Road, Maidstone, 3012. Find us on Google maps
Can we bring our own food and drinks?
We do not allow any outside food or drinks, with the exception of baby food and children’s water bottles.
Is there free parking available?
Yes, we have plenty of free, off-street parking spaces available.
Is there free Wifi?
Yes, we have free, high-speed Wifi available for all visitors to Funtopia. Please ask our front desk staff for more details.
Do you have baby change facilities and high chairs?
Yes, we have a baby change room, high chairs and a fully-enclosed toddler arena to keep your little ones safe and entertained.
Is the centre air conditioned?
Yes, our centre is fully air-conditioned.
Is there an age restriction for climbing?
Is there a weight restriction for climbing?
For safety reasons, all climbers must be under 120kg.
What time do climbing sessions start and what’s included?
Due to reduced capacity, we have made some temporary changes to our Climbing World sessions and will now only be running four sessions per day. Sessions will start at 9am, 11am, 1pm and 3pm. Sessions start on the hour with a 15 minute safety briefing. You will then be given a full hour in our climbing arena.
Example timeline based on booking a 11am session:
10:55am Head to briefing area
11:00am Safety briefing and harnessing
11:15am Enter climbing arena and spend 1 hour climbing
12:15am Exit climbing arena and depart Funtopia
Is climbing safe?
Yes! Funtopia Maribyrnong has one of the world’s most innovative, advanced and safest climbing arenas. Check out our safety features here
What should I wear?
We recommend wearing pants or shorts. Closed-toe shoes are a must for Climbing World. Socks or Funtopia grip socks are required for Playground World.
Can adults climb too?
Yes, climbing isn’t just for kids! We love seeing adults joining in the fun and have a range of walls to suit all levels.
Do I have to pay if I’m not climbing?
Spectators are not required to purchase a Climbing World pass.
What ages are allowed in the playground?
Playground World is designed for children aged 2 years and over
Toddler World is restricted to children aged 2 years & under
How long can we play? Is the session timed or unlimited?
Due to current state government restrictions, we have had to make some temporary changes to our playground world session times.
To ensure we can manage capacity, all sessions now run for 1 hour and 45 minutes. Sessions will be available 7 days a week and start at 9am, 11am, 1pm and 3pm.
Are socks required to play?
Yes, socks are required for both adults and children entering our playground areas. If you forget your socks, they can be purchased from the front desk.
Are parents and carers free?
Due to current government restrictions on capacity, we have had to make some temporary changes to our pricing. From June 22nd, every visitor to Funtopia will be required to purchase a ticket, including parents, carers, grandparents and newborns.
What’s the minimum number of people for a party?
We require a minimum 8 guests for all birthday parties at Funtopia.
How do I book a party?
If you have 18 people or less, the quickest way to book is through our online booking system. Choose the type of party and the date and time. Once you’ve completed the transaction, your party is booked. We’ll follow up with you on or before the Tuesday before your party to confirm final numbers, food and drinks.
If you need a custom party or have more than 18 people, please contact us on 9317 0413 or email email@example.com and we will help you build your party.
How long does my party go for?
Due to multiple parties being scheduled on one day, use of your private party room is strictly limited to 1 hr 30 minutes for Playground World and 1 hour 45 minutes for Climbing World.
What’s included in my party package? Are there any add-ons available to enhance my party?
We have two party packages: Climbing World and Playground World. To view inclusions for each package plus add-ons available, please visit our Birthday Parties page.
What should we wear?
For Climbing World parties, all climbers are required to wear sneakers or closed-toe-shoes. We also recommend participants wear shorts or pants as they will be harnessed.
For Playground World parties, all children and adults are required to wear socks when entering the play arena.
How long before the party starts should we arrive?
We kindly ask you to arrive no more than 10 minutes prior to your party to set up. This is to make sure we have enough time between parties for guests to leave and for our staff to clean the space.
How old do you have to be to have a party at Funtopia?
Climbing World parties are for children aged 4 years and over.
Playground World parties are for children 1 year and over.
Can we bring in our own decorations?
Yes, you are welcome to decorate the party room but we do request that only Blu Tac is used and that no glitter, sparkles, confetti or silly string be used.
Do you supply a birthday cake and candles?
Birthday cakes are not included in our standard packages. You’re more than welcome to bring your own birthday cake from home or you can purchase an ice-cream cake from us for $22 (serves 12 guests).
We supply candles free of charge or you can bring your own if you prefer. Please note that sparklers are not permitted due to fire danger.
Can we purchase additional food for the adults?
Yes. We recommend adding some food for your adult guests and have a great range of savoury and sweet platters available for purchase. View our Platter Options.
Do you cater for guests with dietary requirements?
Yes, we run a commercial kitchen so can tailor platters to suit any dietary requirements provided we’re given enough notice.
Can we bring our own food and drinks?
We do not allow any outside food or drinks, with the exception of baby food, children’s drink bottles and your birthday cake.
Can we organise a drinks tab?
Yes, the majority of clients choose to add a drinks tab to their party package. We allow you to choose what drinks you want to include (e.g. coffee and tea only) and whether you want the tab to be unlimited or capped at a certain dollar amount. Alternatively, you can ask your guests to purchase their own drinks. It’s totally up to you – just let us know when we call to confirm your final guest numbers.
Can I book Funtopia for a work party, fundraiser or celebration? How much does it cost?
How long will my event run for?
Private function bookings give you exclusive access to our facility for 3 hours. We’re also happy to accommodate longer events.
Will cleaning be taken care of by your team during and after the party?
Of course! Our team takes care of all of the party organising and cleaning so that you can sit back, have fun and enjoy your party with your guests.
How can I book a private function?
To book a private event, please email firstname.lastname@example.org, call (03) 9317 0413 or visit us in store.
Do I have to pay a deposit?
Yes, in order to secure your preferred date and time we require a deposit of 10% of your minimum spend.
Do you serve alcohol?
No, Funtopia Maribyrnong is an unlicensed venue. Subject to availability we can obtain a temporary BYO liquor licence, please note a liquor licencing fee of an $500 applies, this is not a part of minimum spend and needs to be paid with our deposit).
What if I need to cancel my private event or function?
If you cancel your party more than 2 weeks before the event, you will have the choice to re-book another date (within 6 months) or use the amount of your deposit in store credit with us.
If you cancel within 2 weeks of your party, your deposit will not be refunded.
When is final payment due?
We ask that you settle your account upon arrival at Funtopia for your party.
Does Funtopia Maribyrnong provide free invitations?
Are we allowed to bring outside food and drinks into Funtopia?
No, we do not allow external food to be brought onto the premises.