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THE FOLLOWING CONDITIONS OF SALE WILL APPLY TO AND BIND THE PURCHASER OF ANY DESCRIBED PRODUCT AND SERVICE IN THE WEBSITE.

This is an IMPORTANT NOTICE PLEASE READ EXCLUSION OF LIABILTY – WAIVER OF RIGHT TO SUE – YOUR ASSUMPTION OF RISK – THESE CONDITIONS AFFECT YOUR LEGAL RIGHTS!

Funtopia World Australia is the supplier of recreational and entertainment services and facilities, including but not limited to wall climbing and soft play equipment rental, the conditions, layout, construction, design and maintenance of the Funtopia World Australia facility. Using the Funtopia World Australia facility is undertaken in accordance with the rules and conditions provided in this document and in safety briefings.

BY PURCHASING A TICKET FOR OR BY USING ANY OF THE FACILITIES AT FUNTOPIA WORLD AUSTRALIA VENUE, THE CUSTOMER AGREES TO BE BOUND BY THESES CONDITIONS:

1. Funtopia World Australia, its employees, directors and agents are not liable to the customer, his or her dependents or legal representatives for personal injury or death suffered by the customer because the recreational activities were not supplied with due care and skill or were not reasonably fit for their purpose or because of the negligence, breach of contract, statute or statutory duty by Funtopia World Australia.

2. The customer acknowledges that the recreational activities are dangerous with inherent risks and hazards and as a consequence personal injury and sometimes death can occur and the customer assumes and accepts all such risks and hereby waives the right to sue Funtopia World Australia for any personal injury or death in any way whatsoever caused by or arising from the customer’s participation in such activities.

3. RISK WARNING: If you participate in these activities your rights to sue the supplier under the Australian Consumer Law & Fair Trading Act 2012 if you are killed or injured because the activities were not supplied with due care and skill or were not reasonably fit for their purpose, are excluded, restricted or modified in the way set out in paragraphs 1 and 2 of this sign.

PLEASE NOTE: The change to your rights, as set in this form, does not apply if your death or injury is due to gross negligence on the suppliers part. Gross negligence, in relation to an act or omission, means doing the act or omitting to do an act with reckless disregard, with or without consciousness, for the consequences of the act or omission. See regulation 5 of the Australian ConsumerLaw & Fair Trading Regulations 2012 and section 23(3)(b) of the Australian Consumer Law & Fair Trading Act 2012.

4. The customer agrees to pay the cost of and authorises Funtopia World Australia to take all steps it considers reasonably necessary to protect his/her welfare in the event of personal injury, including the administration of any emergency medical treatment and ambulance transportation.

5. Children must be at least 1 years of age to use the facilities at Funtopia World Australia, and when less than 10 years of age, be supervised by a responsible adult. Where you are responsible for such children you agree to be bound by these conditions on their behalf and you will directly supervise them at all times.

6. Participants must be in good health and free from any adverse medical conditions. For safety reasons, pregnant women, customers with pre-existing health issues or wearing casts are not permitted on ropes course, dodgem drift cars and climbing walls. If in doubt please seek medical advice.

7. While in the Funtopia World Australia venue you consent to images and video being taken for security or promotional purposes of yourself, your children or of children for whom you are responsible.

8. All tickets remain the property of Funtopia World Australia and cannot be transferred or resold. They are valid only for the date and time booked and are void if tampered with.

9. The customer must comply with all signs or other directions of Funtopia World Australia and it may suspend or cancel the customer’s access to recreational activities at the Funtopia World Australia venue in its absolute discretion for non compliance with these conditions, or for reckless or careless conduct.

10. If you purchase a ticket for the use of the dodgem drift cars, arcade, ropes course, climbing walls, or any other facilities at the Funtopia World Australia venue on behalf of another person, you agree that you make that purchase as the authorised agent of that person so that he/she will be bound by these conditions.

11. This agreement:

a. Is governed by the laws of the State of Victoria, the Courts of which shall have exclusive jurisdiction, and

b. if any part or provision is determined by a Court to be invalid or unenforceable all other parts and provisions shall still be given full legal force and effect

REFUND POLICY

1. Your order must contain your name, number, email address, credit card details and any other information required by our website. Confirmation of your order will be sent to you via email.

2. Bookings are transferable but not refundable. In order to transfer your booking, you need to contact our team 24 hours prior to the booking.

Membership Terms & Conditions

These are the terms and conditions (“Terms”) on which we supply Funtopia Membership Six (6) Month Membership Passes (“6 Month Pass”, “Funtopia Membership” or “Membership”) to you.  Please read these Terms carefully before you order your membership.

1. Members agree to be bound by the Membership Terms & Conditions, the general Funtopia World Terms & Conditions (listed above) and any further rules and restrictions imposed by Funtopia World including Safety Terms and Conditions.

2. Funtopia Membership cards are valid for six (6) months from the date of purchase.

3. Funtopia Membership card can only be used at the store from which it was purchased

4. Funtopia Membership entitles the cardholder to 6 months of:

  • Unlimited Climbing World sessions (Bookings are required in advance for all climbing world sessions as capacity is strictly limited. To book your climbing session, please book online and enter your membership number or call us on (03) 9317 0413)
  • Choice of one Giant Slide or Leap of Faith jump per Climbing World session
  • Unlimited play in Playground World
  • 10% off group or party bookings to celebrate the member’s birthday / special occasion (The party must be held within the membership period and the member must be present for the discount to be applied)
  • 10% off food and beverages at Mr Spriggins café (If the parent or guardian of the member is placing an order at Mr Spriggins, the member must be present at the venue. The parent will be given a special wristband upon entry to confirm the member has been identified)

 

5. Any offers of this membership card cannot be transferred to any other person including, but not limited to, siblings, friends, family, parents and associates. Offers only valid during membership period.

6. Only 1 membership (card) can be used per event / party / Mr Spriggins order.

7. Membership does not provide free access to other activities within the centre including, but not limited to, coin operated machines, electric cars, arcade games, air hockey table, special events and classes.

8. Membership does not guarantee entry to Funtopia Maribyrnong if the centre has reached capacity. Members are encouraged to always book sessions in advance to avoid disappointment.

9. Funtopia Maribyrnong reserves the right to vary their opening and closing times or to remove or cancel all or any part of the facilities within the venue for any reason including, but not limited to, operational reasons or special events and private functions.

10. For every ‘no show’ to a pre-booked climbing session; one (1) day will be reduced from your membership.

11. Membership cannot be used in conjunction with any other offer.

12. Funtopia Membership can be purchased from the front counter of Funtopia Maribyrnong. The membership is assigned to one person only and cannot be transferred. Members must provide:

  • First name and surname
  • Date of birth
  • Residential address
  • Contact telephone number
  • Contact email address
  • Parent’s name
  • Photograph (taken on site by the Funtopia team and stored securely in our database)

Members will be issued with a member number and handed a physical Funtopia Membership Card.

13. Funtopia Members are required to carry their Membership card with them when attending Funtopia to avail of membership benefits. Members who do not carry their card with them may be required to pay our standard entry fees. A Member who loses their Funtopia Membership card will be provided with a new card upon providing Funtopia notice that the card has been misplaced and upon payment of a card replacement fee of $10. Membership cards remain the property of Funtopia and the Cardholder shall return the card if requested.

14. Funtopia Membership is strictly non-transferable; the name of the person mentioned on the membership card is entitled to use membership benefits only and cannot be transferred to another person under any circumstances. Any member found in breach of our terms and conditions will have their card cancelled immediately without any refund given.

15. Funtopia Memberships cannot be sold or used for advertising, promotion or other commercial purposes. Members found in breach of our Terms & Conditions will have their card cancelled immediately without any refund given.

16. Funtopia Memberships cannot be cancelled or suspended. There is no refund of membership fees should you cancel or suspend your membership at any stage during the six-month period.

17. Funtopia reserves the right to cancel a member’s Funtopia Membership without a refund where that member is deemed by Funtopia to have breached these Terms & Conditions (including where that member attempts to transfer or sell their Funtopia Membership and/or associated benefits)

Birthday Party Terms & Conditions

  1. Party bookings can be made in person, online and by phone. We require a $150 deposit to secure your party booking.
  2. Party bookings are for a minimum of 8 children.
  3. We will contact you on the Monday or Tuesday prior to your party to confirm any extras such as adult food platters, ice-cream cake and lolly bags.
  4. You can adjust your numbers up to 4pm on the Wednesday prior to your party. This is the number of guests you will be expected to pay for on the day.
  5. If you cancel your party more than 7 days out, you will have the choice to re-book another date (within 6 months) or use the amount of your deposit in store credit with us.
  6. If you cancel within 7 days of your party, your $150 deposit will not be refunded.
  7. Members agree to be bound by the general Funtopia World Terms & Conditions (listed above) and any further rules and restrictions imposed by Funtopia World including Safety Terms & Conditions

Eatertainment Terms & Conditions

  1. Offer is valid Friday and Saturday only from 5pm – 8pm
  2. This offer is not valid if you have pre-booked your table for a party / event with us during these times
  3. Offer cannot be combined with any other offers
  4. Management reserves the right to change these Terms & Conditions without prior notice
  5. Members agree to be bound by the general Funtopia World Terms & Conditions (listed above) and any further rules and restrictions imposed by Funtopia World including Safety Terms & Conditions

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Opening Hours

Mon 9am – 5pm
Tue 9am – 5pm
Wed 9am – 5pm
Thu 9am – 5pm
Fri 9am – 9pm
Sat 9am – 9pm
Sun 9am – 6pm

Open all public holidays except Christmas Day